Mistakes happen and bad experiences can have a much larger impact on brand reputation than positive ones. Zingle gives hotels the tools they need to reduce and recover from negative guest experiences. Online reviews are often the first experience prospective guests have with your brand. Zingle can help identify guests having great stays and encourage them to post positive reviews. Learn More. Hospitality Engage guests during the defining moments of their stay Talk to an Expert.
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Boost engagement by having real conversations with customers through the messaging channels they prefer to use. Increase customer satisfaction by responding to requests immediately and escalating service issues. Increase staff efficiency by managing multiple conversations at once and automating resolution of common requests. Streamline operations through automated workflows triggered by artificial intelligence and intent recognition. Make smarter investment and staffing decisions by analyzing messaging volume and dozens of performance reports. Convert leads by responding quickly at the peak moment of interest with automated communications. La Cantera implements Zingle, has best ever guest satisfaction scores. Located in San Antonio, La Cantera is a premier luxury resort overlooking acres of The Texas Hill Country, offering guests a unique country style experience for a romantic or family style getaway. Known for their hassle-free and relaxing guest experience, La Cantera wanted to give guests a way to use their mobile devices and text messaging to reach staff for any questions or service requests. After a small test to prove concept at the front desk, La Cantera implemented Zingle across the multiple touch points that comprise their entire guest experience.
Zingle provides real-time business text sms messaging solutions to increase customer engagement and loyalty. Try it for free. Zingle logo. Have an account? Howdy, Let's get started. Sign up with your work account.